Five Megatrends are Driving the Personal Cloud Era

If you believe that you've had to learn more about the safe online operation and ongoing management of your PC than you ever wanted to know, then you'll be pleased to discover that there's relief on the horizon. According to the latest market study by Gartner, the reign of the personal computer is coming to an apparent close. By 2014, the personal cloud will replace the personal computer -- and this transition will likely include greater use of media tablets, chromebooks or other similar devices.

Gartner analysts said the personal cloud will become the foundation for a new era that will provide users with an increased level of flexibility with the devices they use for daily activities -- leveraging the strengths of each device, ultimately enabling new levels of user satisfaction and productivity.

However, Garner says that it will require enterprise IT leaders and their staff to fundamentally rethink how they deliver applications and services to their end-users.

Seeking New Fundamental Ways to Achieve Goals

"Major trends in client computing have shifted the market away from a focus on personal computers to a broader device perspective that includes smartphones, tablets and other consumer devices," said Steve Kleynhans, research vice president at Gartner.

He says that emerging cloud computing services will become the glue that connects the various digital devices that people will choose to use during the different aspects of their daily life.

"Many call this era the post-PC era, but it isn't really about being after the PC, but rather about a new style of personal computing that frees individuals to use computing in fundamentally new ways to improve multiple aspects of their work and personal lives," said Kleynhans.

Transition is Defined by a Series of Megatrends

Several driving forces are combining to create this new era. Gartner believes that these "megatrends" have roots that extend back through the past decade, but are aligning in a new way:

1. Consumerization -- Gartner has discussed the consumerization of IT for the better part of a decade, and has seen the impact of it across various aspects of the corporate IT world. However, much of this has simply been a precursor to the major wave that is starting to take hold across all aspects of information technology as several key factors come together:

• Users are more technologically savvy and have very different expectations of technology.
• The Internet and social media have empowered and emboldened users.
• The rise of powerful, affordable mobile devices changes the equation for users.
• Users have become innovators.
• Through the democratization of technology, users of all types and status within organizations can now have similar technology available to them.

2. Virtualization -- it has improved flexibility and increased the options for how IT organizations can implement client environments. Virtualization has, to some extent, freed applications from the peculiarities of individual devices, operating systems or even processor architectures. Virtualization provides a way to move the legacy of applications and processes developed in the PC era forward into the new emerging world. This provides low-power devices access to much-greater processing power, thus expanding their utility and increasing the reach of processor-intensive applications.

3. Software App-ification -- When the way that applications are designed, delivered and consumed by users changes, it has a dramatic impact on all other aspects of the market. These changes will have a profound impact on how applications are written and managed in corporate environments. They also raise the prospect of greater cross-platform portability as small user experience (UX) apps are used to adjust a server- or cloud-resident application to the unique characteristics of a specific device or scenario. One application can now be exposed in multiple ways and used in varying situations by the user.

4. The Self-Service Cloud -- The advent of the cloud for servicing individual users opens a whole new level of opportunity. Every user can now have a scalable and nearly infinite set of resources available for whatever they need to do. The impacts for IT infrastructures are stunning, but when this is applied to the individual, there are some specific benefits that emerge. Users' digital activities are far more self-directed than ever before. Users demand to make their own choices about applications, services and content, selecting from a nearly limitless collection on the Internet. This encourages a culture of self-service that users expect in all aspects of their digital experience. Users can now store their virtual workspace or digital personality online.

5. The Mobility Shift -- Today, mobile devices combined with the cloud can fulfill most computing tasks, and any tradeoffs are outweighed in the minds of the user by the convenience and flexibility provided by the mobile devices. The emergence of more-natural user interface experiences is making mobility practical. Touch- and gesture-based user experiences, coupled with speech and contextual awareness, are enabling rich interaction with devices and a much greater level of freedom. At any point in time, and depending on the scenario, any given device will take on the role of the user's primary device -- the one at the center of the user's constellation of devices.

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Virgin Media Deploys Online Talent Networking Solution

Market leading companies are embracing enterprise talent networking practices -- to gain a competitive advantage within their industry. While Online collaboration tools have been readily available for some time, few IT managers proactively combine them into a cohesive strategy to advance their organization's productivity.

That being said, it's been the tech-savvy forward-thinking executives that have led the cause to date -- enabling their organization to join the ranks of the early-adopters, and paving the way for others to follow.

Cisco announced that Virgin Media, the UK's top entertainment and digital communications company, is deploying the powerful combination of Cisco Quad, Cisco WebEx and Cisco Unified Communications to its eager employee base.

The solutions are part of the Virgin Media progressive "Flexible Working Initiative" that will enable thousands of employees to collaborate and work remotely -- utilizing video calls and shared documents, all easily accessible via notebook PCs, business tablets and mobile smartphones.

Sharing Tacit Knowledge Across the Enterprise

Cisco Quad will become a virtual knowledge bank that helps support online communities of practice, bringing together talent with common skills and interests. The platform enables the sharing of files or videos with co-workers across projects and workstreams -- offering instant WebEx conferencing sessions or instant messaging chat sessions -- all possible via the browser-based solution.

Quad allows users to quickly find resources or skills, prioritize work and team activities more easily. This platform will incorporate real-time decision making within WebEx conferencing sessions, through communities, activity feeds and watch lists -- all accessible via any browser or through mobile apps.

Finding and Connecting the Unique Talent Assets

Quad essentially allows Virgin Media employees to discover and participate in discussions with relevant internal groups that may have been previously unknown to them. This new capability will support their vision for a truly collaborative and flexible working environment.

"The ability of social media to actively engage audiences is proven, and we're making the most of Cisco's collaboration software to bring new ways of working to Virgin Media," said Elisa Nardi, chief people and services officer at Virgin Media.

Virgin Media will soon roll out the solution to its managers and staff that are working across teams and on company-wide projects.

Highlights of the deployment include:

• Collaboration applications will offer greater flexibility to co-work from a variety of Virgin Media office locations and from participating employee homes.
• The rich media capabilities extended through WebEx high-definition video help engage workers with a more face-to-face online experience.
• Cisco WebEx can help shorten the time to make key business decisions -- just in time -- via quick and easy video chat conversations.
• Cisco Quad can providing rapid access to information and people through its enterprise search capability -- which helps employees find relevant subject matter experts, content and active communities.

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Market Insights on the Pending Business Tablet Invasion

Here's the scenario, you're a busy executive working away from your office and you just want to quickly research something on the Web. You turn on the company-provided notebook computer and you wait the standard 3-6 minute delay, before you can actually use it.

The corporate IT department has numerous mandatory processes that must load first -- such as virus protection, data backup, system and app software updates, etc. -- on a typical Windows system. That's often dozens of processes running at start-up, and some will consume 100 percent of the available processing power.

That automated cycle can temporarily incapacitate a notebook PC. Don't bother attempting to load a web browser while this PC start-up sequence is in motion. What's the alternative? If you have a media tablet, simply use it instead and you're on the Web in a matter of seconds.

Mobile Workers and Their Virtual Workspace

Is your company prepared for the pending business tablet invasion that will likely raise the bar of expectations for corporate mobile computing? Ready or not, this trend is already in motion. Cisco announced findings from a global survey of IT managers' perceptions about tablet form-factor mobile devices in the enterprise.

Cisco commissioned Redshift Research to perform a market study to assess attitudes, fears and hopes for media tablets in the workplace from a survey of more than 1500 IT managers and executives in the U.S., Canada, UK, France, Germany and Spain. While it's still considered a nascent market, this year we'll surely see an increase in the adoption of business-oriented tablet computing.

Key findings from the market study include:

Media Tablet Demand

• Tablets vs. smartphones: which win? Globally, IT departments report employees place one tablet request for every three smartphone requests today.
• Which countries lead? Of the countries surveyed, the US and France are tied for tops -- each report a tablet is requested by 21% of the workforce. Senior executives are most likely to be issued a tablet in the US (38%) and least likely to be issued one in the UK (27 percent).
• Who's most excited? Spain tops the list, with 90% of IT managers believing the tablet will become more popular in the next two years.
• "Uber-connected sales guys". Tablets are significantly more prevalent among salespeople in Germany (31%) than in all other countries (21% on average).

IT Manager Fears And Wants

• Tops in security concerns? The U.S., the country with the most experience managing tablets, also ranks #1 on the "security issue": 75% of US IT managers said new rules must be established around security and device usage.
• What about app access? Nearly half (48%) of all IT managers surveyed agree that access to company applications should be restricted for all employees. Canada and UK were the top countries in wanting to see restricted access on tablet form-factor devices (55% and 56 %, respectively).
• Custom apps? IT managers universally agree that custom tablet applications would benefit their business.
• Top "want list" features? Globally, three-quarters of IT managers indicated email and document sharing are "must haves". About half agreed or strongly agreed that these are desirable: video conferencing, IM, access to company databases and seamless synchronization with other business devices.

Bring Your Own Device (BYOD)

• Turning a blind eye to BYOD. Globally, 48% said their company would never authorize employees to bring their own devices to work, yet 57% agreed that some employees use personal devices without consent.
• 51% of the respondents reported the number of employees bringing their own devices to work is on the rise.
• Using personal devices without consent was highest in the US (64%) and lowest in Germany (49%).
• Access to company servers was highlighted as a "huge problem" of the "bring your own device" to work phenomena as was lost/stolen devices (64% globally).
• Globally, 44% say that handling BYOD issues diverts IT attention from other important projects.

"Mobile workers and virtual workspaces are here to stay -- but so are the demands on IT to continue to ensure enterprise-grade security, manageability and interoperability. 2012 promises to be an exciting year and IT leaders are a critical component in unleashing innovation and enabling organizations to take advantage of the next wave of business growth and opportunity. Cisco is keenly focused on helping its customers navigate the post-PC era and transform their business," said Tom Puorro, director of product management, IPCBU, Cisco Systems.

Survey respondents were from a wide variety of global companies and are either primary IT decision makers or play a key role in the procurement process. Sole proprietors were excluded from the study. Field work was conducted in late 2011.

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Tablet Use in Business to Gain Momentum in 2012

The early-adopter trials have begun, the commercial apps are being developed -- it's now a given, purpose-built tablets will be used in more mainstream business settings during 2012. Besides, executives and IT managers at multinational companies will likely witness this phenomenon first, particularly in the more advanced markets.

According to the latest market study by International Data Corporation (IDC), media tablet shipments in EMEA reached more than 12 million units in the first three quarters of 2011 -- growing to 20 million units by the end of the year.

Although business purchases currently represent less than 10 percent of the entire tablet market, the near-term opportunity for growth from business use is believed to be significant -- including online collaboration applications.

Functionality such as a touch screen user-interface, portability, secure LAN connectivity and more business apps for vertical industry needs, are all factors that demonstrate the potential value in commercial settings.

Introducing Media Tablets into the Enterprise

IDC recently conducted a study across businesses in Western Europe to understand the perceptions of tablet adoption, intention to purchase, applications for specific business needs, preference for features, and acquisition strategies.

The key takeaways from the IDC study include:

Adoption Trend: More than 48 percent of businesses have either already evaluated and are keen to introduce tablets or purchased a few, and many verticals pointed to interest in purchasing tablets by the first and second half of 2012. With evident uptake among the IT services, professional services industry, other sectors such as transport and storage, utilities and distribution are showing strong interest.

Perception of Adoption: More than 22 percent of businesses think that the present generation of tablets defined by Apple iPad, are more suitable to their needs -- for example, meter reading, inventory management -- rather than their present equipment, such as traditional tablet devices or vertical application devices.

App Usage in Business: Applications and usage of tablets in businesses vary depending on the industry. Mainstream business use for tablets are as presentation tools during customer meetings and to remotely check emails and calendars. But tablets are suited for several key vertical applications such as:

• Equipment maintenance, meter-reading (water, gas, electricity), proof-of-service in the field service category.
• Asset and inventory management, telematics and direct store delivery in the storage and logistics, travel, and distribution verticals.

Tablet User Preference: While iOS and Android receive a strong response rate, more than 30 percent of respondents would consider a Windows OS-based tablet. While some businesses are price-sensitive, others would pay up to 50 percent above the standard price to have the most suitable tablet. Features vary depending on the business use-case; whether for the choice of screen size, or ruggedized features:

• Transport and storage and distribution sectors prefer to have barcode scanners, SD card readers, and cameras.
• Finance sectors prefer features such as credit card readers, signature capture, and HDD with encryption.

Deployment and Acquisition Strategy: Most businesses favor partnering directly with OEMs and traditional resellers with few verticals interested in partnering with ISVs. Virtualization and cloud-based solutions are the top preferred technologies considered to support tablet devices.

IDC believes that tablets now are a credible client device option, and in some cases they better fulfill the needs which are only partially met by traditional devices. They say that while some companies are in a wait-and-see mode, the forward-thinking leaders and early-adopters are already keen to deploy solutions.

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Cisco CloudVerse: a Comprehensive Cloud Framework

Multinational company CEOs are one of the most vocal advocates of the managed cloud services phenomenon. Many have been through the painful process of watching helplessly as their CIO championed the deployment of monolithic ERP and CRM systems -- only to discover that these huge enterprise software projects failed to live up to their promise.

Meanwhile, purposeful line-of-business executives have successfully utilized software-as-a-service (SaaS), with their CEO's support, to break free from the legacy IT platforms and thereby give their employees the business technology (BT) productivity tools that they had hoped for -- or that the power-users demanded.

Forward-looking vendors and prescient BT service providers are now leading the transition to the next wave of productivity-enhancing and cost-reducing platforms. Next year, we'll likely witness increased market activity, as the next chapter of this story unfolds.

In anticipation, Cisco has pro-actively presented its cloud strategic plan and tactical roadmap to both eager channel partners and savvy enterprise customers.

Cisco CloudVerse is a framework that combines the foundational elements needed to enable organizations to build, manage and connect public, private and hybrid clouds.

Cisco CloudVerse combines these key cloud elements -- Unified Data Center, Cloud Intelligent Network, and Cloud Applications and Services -- enabling businesses to realize all of the benefits of clouds: improved agility, better economics, enhanced security and a dynamic, assured experience.

The Cisco Cloud Index, issued last week, forecasts how dramatically clouds are transforming business IT and consumer services. The study predicts that over 50 percent of computing workloads in data centers will be cloud-based by 2014, and that global cloud traffic will grow over 12 times by 2015, to 1.6 zettabytes per year -- the equivalent of over four days of business-class video for every person on earth.

The insightful study suggests that the explosive growth in clouds requires advanced capabilities that allow the data center and network to work together -- to support end-to-end cloud application delivery.

The All-Inclusive Approach to Cloud Enablement

Today, most cloud technologies exist in silos, preventing an efficient, integrated management approach. By integrating the three foundational cloud elements -- the Cisco Unified Data Center with the Cisco Intelligent Network to enable Cloud Applications and Services -- CloudVerse delivers a business-class cloud experience within the cloud, between clouds, and beyond the cloud to the end user.

A large number of enterprises, service providers, and governments have announced that they are adopting Cisco CloudVerse as the foundation of their cloud strategies, including ACS, a Xerox Company; Fujitsu; NWN; LinkedIn; Orange Business Services; Qualcomm; Silicon Valley Bank; Telecom Italia; Telefónica S.A.; Telstra; and Terremark, a Verizon Company. Today over 70 percent of leading cloud providers are using Cisco CloudVerse on their journey to the cloud.

"We're moving to a world where our business customers want to experience services anywhere, anytime on any device. Cisco CloudVerse is architected to help deliver on the promise of cloud by unifying compute, storage and network resources that can be securely and rapidly re-purposed and managed on-demand to meet the needs of different customers or applications. These capabilities are fundamental to the cloud and the Cisco Cloud Intelligent Network is purpose-built to help deliver the security, scalability and flexibility we need," said Kerry Bailey, Terremark, a Verizon Company.

The Three Core Elements of CloudVerse:

Unified Data Center changes the economics of cloud infrastructure by providing a fabric-based platform automating the "as-a-service" model across physical and virtual environments, and designed to scale with business demands by flexibly allocating resources within and between data centers using unified computing and unified fabric. Cisco is also adding new Unified Management capabilities:

Cisco Intelligent Automation for the Cloud is designed to provide automated provisioning and management of data center resources for the delivery of cloud services within and between data centers.

Cisco Network Services Manager is designed to automatically create, deploy and modify physical and virtual networking resources on demand.

Cloud Intelligent Network provides a consistent and highly secure user experience wherever the user is located and across the multiple clouds involved in delivering an application or service. Cisco now adds new "Cloud-to-Cloud Connect" capabilities:

"Cloud-to-Cloud Connect," featuring the Cisco Network Positioning System on the ASR 1000 and 9000 Series Aggregation Services Routersin 2012, will enable dynamic resource identification, allocation and optimization between data centers and clouds.

Cloud Applications and Services enable "as a service" delivery of both Cisco and third-party cloud applications. Several new capabilities are being added to Cisco's Hosted Collaboration Solution (HCS):

Private Cloud HCS empowers enterprises to build their own collaboration cloud using Cisco's validated and tested solution and full management capabilities.

Mobile HCS provides mobile service providers with an easy and cost-effective way to offer collaboration from the cloud, thus extending services from "fixed" devices to mobile phones. For example, providers can virtually connect thousands of mobile users at a company with single-number reach, or enable customers to transition a call from a desk phone to a mobile phone while the call is in progress.

Customer Collaboration makes contact center capabilities more affordable and accessible by adding Cisco Customer Collaboration offerings to HCS. These offerings are available on a limited basis now and targeted for general availability in 2012.

Cisco is supporting CloudVerse with new cloud enablement services, whichcombine Cisco's professional and technical services expertise with those of a broad ecosystem of partners, allowing organizations to accelerate their cloud success and realize the full potential of cloud.

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Mobile Enterprise App Development Life-Cycle Services

Media tablet and smartphone software applications (apps) have entered the mainstream of business technology. In fact, results from recent market research by International Data Corporation (IDC) demonstrates that service providers are already reporting increasing enterprise and independent software vendor (ISV) activity -- centered upon the new commercial mobile apps ecosystem that has emerged.

These latest developments are establishing mobile initiatives for a variety of horizontal and industry-specific business-to-business (B2B) and business-to-consumer (B2C) application scenarios.

Enabling Mobile Enterprise Agile App Development

Furthermore, third parties are increasing their mobile application life-cycle investments to meet the growing demand for mobile applications -- such as native, Web-based or cross-platform -- with an emphasis on accelerating client mobile applications to market at lower total cost of ownership (TCO) with higher productivity and quality.

An insightful IDC study has analyzed the emerging new mobility services market and reviewed vendor investments in infrastructure and mobile intellectual property (IP) -- across fourteen different providers.

The following are key factors influencing growth in this segment:

• Accelerating mobile IP creation or investment and partnership activity through component reusability, application factories, and use of internal IP for rapid cross-platform portability are central to service provider investments.
• Partnerships with mobile enterprise application platform vendors are on the rise as are initiatives that integrate smart device technology with cloud-based back-end applications to improve efficiency, reduce cost, and generate new revenue streams.
• The importance of usability and user experience (UX) is becoming a critical best practice to accelerate development timeframes and ensure alignment to business expectations.
• Mobile development is frequently being packaged as part of broader mobile application life-cycle services -- with heightened attention to mobile platform selection, business case development, architectural planning (e.g. back end integration), and agile mobile development and testing.

"As third-party service providers move forward, they will need to address the broader spectrum of enterprise customer needs, from new entrants to the mobile space to more mature customers that have been engaged in a mobile road map strategy for a few years," said Rona Shuchat, director, Application Outsourcing Services at IDC.

The focus will be on building relevant and innovative business-centric solutions -- using mobile device apps as a key enabler.

As such, it's important to conceptualize new use-cases that will increase operational efficiencies and facilitate higher worker productivity, lower the cost of end-to-end order and supply chains, or introduce effective new ways of marketing products to end-customers via mobility.

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Green, Financial Gains from TelePresence

Telepresence video communication systems enable groups of people to meet and collaborate in multiple locations worldwide -- while feeling as if they were all in the same room together. Executives can now equate the full positive impact from several tangible benefits of utilizing telepresence systems, according to the results of a new market study commissioned by the Carbon Disclosure Project.

U.S. and U.K. businesses that substitute some business travel with telepresence meeting services can cut CO2 emissions by nearly 5.5 million metric tons in total -- the greenhouse gas equivalent of removing more than one million passenger vehicles from the road for one year -- and achieve total economy-wide financial benefits of almost $19 billion, by 2020.

Other conclusions of the global market study determined a business with $1 billion or more in annual revenue that utilize four telepresence rooms could:

• Achieve a financial return on investment in as little as 15 months.
• Save nearly 900 business trips in the first year of using telepresence.
• Reduce emissions by 2,271 metric tons over five years -- the greenhouse gas equivalent of removing 434 passenger vehicles from the road for one year.
  

The study also revealed that telepresence solutions can help speed decision-making, improve employee productivity, and provide workers with a better work-life balance.

Modeling the Benefits of Telepresence Applications
The study was produced by Verdantix, who conducted in-depth interviews with executives of 15 Global 500 firms that are early-adopters of telepresence. They used the findings of those interviews to develop a detailed model to calculate the financial return on investment (ROI) and carbon reductions of telepresence.

The model looks at projected telepresence adoption among companies with $1 billion or more in annual revenue and forecasts how the financial and carbon reduction benefits achieved by early adopters of telepresence would translate into economy-wide financial and environmental benefits in the U.S. and U.K. by 2020.

Carbon emission reductions among U.S. companies with annual revenues over $1 billion were forecast at approximately 4.6 million metric tons by 2020 -- the equivalent of removing more than 875,000 passenger vehicles from the road for one year.

Among large U.K companies, carbon emission reductions by 2020 were forecast at approximately 940,000 metric tons -- the equivalent of removing more than 179,000 passenger vehicles from the road for one year.

Total economy wide financial benefits that could be generated by 2020 as a result of large companies using telepresence in place of some business travel were forecast at over $15 billion for the U.S. and almost $4 billion in the U.K.

"Companies that invest in carbon cutting technologies and re-engineer the way they do business will not only be better placed to succeed as we transition to a low-carbon economy but can experience considerable business benefits during this transition," said CDP chief executive officer Paul Dickinson. "Telepresence is a good example of a low-carbon solution that can bring financial savings and increase productivity while reducing emissions."

Study participant Zelda Bentham, senior environment manager of global insurance company Aviva, said, "We compared executives traveling from the nine months prior to telepresence with the nine months following implementation. From an air travel perspective, we observed a 25 percent carbon footprint reduction."

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Managed Telepresence Gains New Converts

As the European aviation sector encountered major disruptions, online business meeting services attracted growing interest and new demand. Apparently, few traditional globetrotters plan for, or even anticipate, the effects of a natural disaster so many were searching for last-minute alternatives to international air travel.

Online visual collaboration platforms -- that enable just-in-time face-to-face meetings -- were a natural choice for the informed business travelers who, like most of us, only recently discovered that Iceland has an active volcano.

According to the latest market study by Frost & Sullivan, renewed awareness of videoconference solutions will create further opportunities for TelePresence service providers.

Telepresence Market Growth Predicted
Frost & Sullivan estimates the global Telepresence market value was $396.2 million for 2009, and forecasts this market to reach $825.9 million in 2015. Their research assessment included both ready-built Telepresence room solutions, and component parts that are used by third parties to construct customized Telepresence room solutions.

The effectiveness of the latest technologies and the impact of the global economic downturn are impelling businesses to re-assess Telepresence -- as a viable solution to facilitate reduced operation costs and create new sources of productivity increases.

"The volcano ash clouds from Iceland are just the latest in a long line of issues that have impacted business travel," says Frost & Sullivan principle analyst Dominic Dodd. "Telepresence in particular, has played a pivotal role over the last two to three years in helping build greater awareness and in re-focusing executive-level attention on visual collaboration."

Frost & Sullivan believes that Telepresence offers a unique proposition that can deliver effective and reliable visual communications. Its development and growth in popularity parallels advancements in other forms of collaboration as a service. Visual collaboration is also an essential part of a comprehensive Unified Communications (UC) strategy.

Immersive Experience will Accelerate Demand
The majority of Telepresence systems continue to rely on significant network bandwidth and quality of service management to perform up to their maximum potential. Globally, managed service offerings remain an essential ingredient for many users, as service providers continue to add new meeting room locations to their expanding networks.

Visual collaboration endpoints are expected to do well in the long term. Although, according to Frost & Sullivan, while the product format by which immersive Telepresence is delivered is likely to change, the overall demand for its unique features and benefits will continue to gain new user converts.

"While the latest research indicates that the market for today's ready-built systems will ultimately reach its upper-limit within the next five years, it also shows how growth demand for the immersive experience can accelerate as it is fed by other product sets such as high definition videoconferencing and custom Telepresence solutions," concludes Dodd.

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